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Privacy Policy

Effective Date: February 17, 2026

VIO Med Spa (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, maintain, and protect information obtained through https://www.viomedspa.com and related services, including our mobile communications programs.

Information We Collect

We may collect the following categories of information:

Personal Information You Provide

When you interact with us, you may voluntarily provide:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Date of birth
  • Payment and billing information
  • Appointment details
  • Any other information submitted through forms, registrations, or communications

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visits
  • General usage data

This information helps us maintain and improve our services.

How We Use Information

We use information collected for the following purposes:

  • To schedule and manage appointments
  • To provide customer service and respond to inquiries
  • To process payments
  • To improve website functionality and service offerings
  • To send service-related communications
  • To send marketing communications where consent has been provided
  • To comply with legal obligations

We do not use personal information for unlawful purposes.

Mobile Messaging & SMS Privacy

If you opt in to receive SMS communications from VIO Med Spa:

  • Messages may include appointment reminders, service notifications, and limited promotional messages.
  • Message frequency varies based on your interactions with VIO Med Spa; however, you will generally receive no more than 4 marketing messages per month per location. Appointment reminders and service-related communications may be sent as needed in connection with your scheduled services.
  • Consent is not a condition of purchase.

Required Mobile Privacy Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be provided to subcontractors strictly for operational support services, such as customer service, technical infrastructure, or message delivery platforms.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text messaging services necessary to deliver communications.

Disclosure of Information

We do not sell personal information.

We do not share mobile numbers or SMS opt-in consent data for marketing purposes.

We may disclose personal information only in the following limited circumstances:

  • To service providers performing operational services on our behalf (such as hosting, payment processing, analytics, or messaging platforms)
  • To comply with legal requirements, court orders, subpoenas, or regulatory obligations
  • To protect the safety, rights, or property of VIO Med Spa, our clients, or the public

All disclosures exclude text messaging originator opt-in data and consent, except to messaging aggregators and providers necessary to deliver SMS services.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

However, no system can guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Maintain website functionality
  • Analyze site performance
  • Improve user experience

You may adjust your browser settings to refuse cookies; however, some features of the site may not function properly.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. These may include:

  • The right to request access to the personal information we maintain about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information, subject to certain legal exceptions
  • The right to withdraw consent where processing is based on consent (including consent to receive SMS communications)
  • The right to request information about how your data has been used or disclosed

To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

We will respond to verified requests within the time period required by applicable law.

We will not discriminate against you for exercising any of your privacy rights.

Residents of certain states, including California, Colorado, Virginia, Connecticut, and Utah, may have additional rights under applicable state privacy laws. Requests may be submitted by contacting us at:

Email: info@viomedspa.com
Phone: (833) 584-6633

California Residents

We comply with applicable state privacy laws. We do not sell personal information.

California residents may contact us to request information about personal data collected or request deletion where applicable by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised Policy.

Contact Information

If you have questions regarding this Privacy Policy, please contact:

VIO Med Spa
13461 Pearl Road
Strongsville, OH 44136
(833) 584-6633
info@viomedspa.com

VIO Med Spa is an award-winning medical spa that specializes in aesthetic medicine.